Shipping & Handling

  1. What is the delivery time?

Local Order delivery takes 3-7 days, depending on the availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to the availability of stocks and payment authorizations. In certain cases, we might request some form of payment verification or source in order to process the order.

  1. What are the delivery charges for local orders?

We provide free shipping Across Pakistan on orders above PKR 2000 and PKR 200 below that are charged.

  1. How do I check the delivery status?

On dispatch, you will be provided with a Tracking ID for your order through email and SMS. You can log on to BlueEx Courier, insert your tracking ID and track your order.

https://www.blue-ex.com/

  1. How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

 

GENERAL SHIPPING INFORMATION

All of our local orders are handled and delivered through Pakistan’s most trusted logistics companies with a wide delivery network for shipment purposes. We offer COD (Cash on Delivery) only for now.

ORDER CONFIRMATION AND SHIPPING

As soon as the order is placed, you receive an SMS/Email, please ensure you provide a valid mobile number & email address at the time of placing the order.

DELIVERY TIME

Delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company. Please note that the delivery time varies based on the design and size availability of the order placed.

For items in stock, your order is dispatched in 1-3 business days of confirming the order and delivered by 6-7 business days. For out of stock product, delivery time will be communicated over phone/email address provided by our team member.

For urgent orders, please whatsapp us on +923263322211 and our team member will get back to you as soon as possible.

Kindly note there might be a delay during National holidays or any lockdown in the city/country.

PLEASE NOTE: DERMASATION is free of any liability or damage caused during the shipment of the product as we ship through third parties.